Cmpany Policy

By placing an order with SNP Online Marketing Solution, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions :

The Client. The company or individual requesting the services of SNP Online Marketing Solution SNP Online Marketing Solution. Primary Designer / Site owner & employees or affiliates.

Website Design :

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, SNP Online Marketing Solution cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of SNP Online Marketing Solution until all outstanding accounts are paid in full.
SNP Online Marketing Solution cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any materials of a copyrighted nature unless adequate proof is given of permission to use such material.
The client agrees to make available as soon as is reasonably possible to SNP Online Marketing Solution, all materials required to complete the site to the agreed standard and within the set deadline.
SNP Online Marketing Solution, will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadline. SNP Online Marketing Solution will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing only the part of a site owner. E.g. Any disputes content/images that have been provided to us for inclusion on the site. An Advance payment of 50% is required with any standard project and 60% for database driven projects before any design work will be carried out. This figure may be higher and is non refundable.
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this. i.e. if the client decides they on longer want the site as they have commissioned the work and paid in advance they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

Database, Application and E-Commerce Development

SNP Online Marketing Solution cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, applications or software (unless specifically agreed) written by SNP Online Marketing Solution, remain the copyright of SNP Online Marketing Solution, and may only be commercially reproduced or resold with the permission of SNP Online Marketing Solution.
Where applications or sites are developed on servers not recommended by SNP Online Marketing Solution, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client's responsibility to provide a suitable testing environment, which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by SNP Online Marketing Solution before being made generally available for use. Where "bugs", errors or other issue are found after the site is live, SNP Online Marketing Solution will endeavor (but is not obliged to ) to correct these issues to meet the standards of function outlined in the brief.

Compatibility

SNP Online Marketing Solution will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. SNP Online Marketing Solution can offer no guarantees of correct function with all browser software.

Website Hosting

Whilst SNP Online Marketing Solution recommends hosting companies to host website, on guarantees can be made as to the availability or interruption of this service by profits or indirect, consequential or special loss. Once the SNP provides you the user and password details of your website domain or hosting then SNP will not be responsible for the loss of your website or any damage or changes done on your site or hacking of site etc….
SNP Online Marketing Solution reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise. SNP Online Marketing Solution reserves the rights to suspend your website in case you do not adhere the terms and condition of hosting server. Also SNP Online Marketing Solution reserves the rights if you violate any rules or your company sends any marketing /promotional /spam or promotional bulk email from the email hosting server provided by SNP Online Marketing Solution.

Payment of Accounts

An advance is required from any new client before any work is carried out. It is the SNP Online Marketing Solution policy that any outstanding accounts for work carried out by or its affiliates are required to be paid in full, SNP Online Marketing Solution unless by prior arrangement with SNP Online Marketing Solution.
Once an advance payment is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or SNP Online Marketing Solution have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Legal department.
Following consistent nonpayment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Cancellation:

After 48 hours of booking of order there will not be any cancellation accepted. Once any Service/product is booked with SNP Online Marketing, It will not be refunded .

Complaints Procedure

Informal procedure Anyone who experiences a problem with their web service provided by SNP Online Marketing Solution should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material such as an url and clearly outlining the grounds for complaint.
SNP Online Marketing Solution will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant. Domain Transfer/Renewal: Once order signed with SNP Online Marketing for Domain Transfer or renewal then you are authorizing SNP Online Marketing Solution to access your Domain Control Panel and authorizing us to unlock the domain or required procedure. Incase if you are not able to provide us auth code details on time then money will not be refundable and SNP Online Marketing solution will not be liable for the loss of your domain name or business. Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to SNP Online Marketing Solution who will acknowledge receipt and ensure that the matter is looked into as soon as possible. Considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay. In the event of a dispute, the jurisdiction for the setting shall be in the courts in Mumbai Maharashtra, India only.